Help Centre
41 articles
Accounts, deposits, withdrawals, rewards and fairness. Search, or pick a section.
Getting started
Open an account, sign in, find your way around.
What is DOPE?A crypto casino built around our own Originals.How do I create an account?Give an email, open the magic link, pick a username. No password.I can't sign in, or my magic link didn't arriveCheck spam, check the address, request a fresh link — old links expire.Which countries are supported?Most, but not all. The app checks your region and tells you if play is blocked.Is DOPE licensed?Yes — by the Gaming Board of Anjouan, licence ALSI-202511053-FI2.Is there a mobile app?No separate app. The site is built mobile-first — add it to your home screen.How do I contact support?Live support in the menu or on this page, email [email protected]; VIP questions go to the VIP host Adam.How do I report a bug?Send it to support with the page, the time, and what you were doing.
Account
Username, wallets, privacy, security, balances.
How do I change my username?In account settings. It must be free, and it is what leaderboards and races show.How do I hide my bets and stay private?Turn on hidden mode. Your username drops out of leaderboards and races.How do I keep my account secure?Your email is the key. Protect it, and check every withdrawal address.Do I need to complete KYC?Not to play. Sometimes to withdraw — the app tells you when.What is a bankroll?One coin on one network, with its own balance and its own deposit address.What is the difference between my balances?One balance per bankroll, plus rewards you have not claimed yet.
Deposits
Fund a bankroll and get credited.
How do I deposit crypto?Pick a bankroll, copy the address, send from your wallet.Which coins and networks can I use?The wallet screen lists the live set — it is set per site and changes.Is there a minimum deposit?Yes, and it depends on the coin and network. The screen shows it.Can I deposit with a bank transfer or card?Crypto is the default; bank transfer and card routes appear only if enabled for the site.My deposit has not shown up. What do I do?Check confirmations on the explorer first, then send us the hash.
Withdrawals
Withdrawals, timings, pending transfers.
How do I withdraw?Crypto is the default; other routes appear where enabled for the site.How long do withdrawals take?Funds credit as soon as the network confirms. Reviews and busy networks can delay it.Is there a minimum withdrawal or a fee?There is a minimum per route, and the network cost is charged by the blockchain when the payout is sent.Can I withdraw to any wallet?Any wallet you control, on the right network. Not someone else's.My withdrawal is pending. Is that normal?Yes. Pending means queued or waiting for confirmations.
Games
Originals, slots, live tables, RTP and fairness.
What games can I play?Originals, slots, live tables, game shows, and a sportsbook you can already browse.What does provably fair mean?The result is committed before you bet, and you can check it afterwards.What is RTP?Return to player: the theoretical share of all bets a game pays back over the long run.A game won't load. How do I fix it?Reload, then clear the usual browser blockers.Can I play for fun without real money?Many games have a fun mode. It uses play credits, and pays nothing.
Rewards & VIP
Rakeback, tiers, bonuses, races.
What is rakeback?A slice of the house edge on everything you bet, paid back to you.How does the VIP program work?Bet, climb tiers, unlock a better rakeback rate and more perks.What is the bonus centre?One place for claimable rewards, live bonuses and tier progress.What are races and giveaways?Races are timed wagering leaderboards. Giveaways are drops.Can I transfer my VIP status from another casino?Bring your rank to DOPE, skip the grind, and let the VIP host review your match.
Affiliates
Referral codes and volume data.
How does the affiliate program work?Share your referral link, earn a share of the house edge on what your referrals wager, and follow the volume leaderboard.How do I get my referral link?The Refer page gives you a link to share with new players.How is my affiliate commission calculated?You earn a share of the theoretical house edge on what your referrals wager. The Refer page shows your rate.When and how do affiliates get paid?Commission is tracked on the Refer page. DOPE handles commission payouts. No payout schedule is promised.
Responsible gambling
Stay in control and get help.
Read This First
The six articles that close most tickets.
How do I create an account?Give an email, open the magic link, pick a username. No password.How do I deposit crypto?Pick a bankroll, copy the address, send from your wallet.How do I withdraw?Crypto is the default; other routes appear where enabled for the site.How long do withdrawals take?Funds credit as soon as the network confirms. Reviews and busy networks can delay it.What is rakeback?A slice of the house edge on everything you bet, paid back to you.What does provably fair mean?The result is committed before you bet, and you can check it afterwards.
Contact Options
Open live support from the menu. It carries your session, so we can see the account without asking you to prove it. Email, Telegram and X options are below.
Live Support
Need a human? Live support answers 24/7.
Fastest for account questions.
Email Support
Account problems, stuck transfers, verification, limits and self-exclusion. Include your nickname and any transaction id.
We reply to the address on your account.
Telegram and X
Product news, releases and race announcements. Not a route for account details — never post an id or an email in public.
Two Things Support Will Never Do
We will never ask for a recovery phrase, a private key or a magic link, and we will never message you first asking you to move funds. Anybody who does is not us.